Yes. For partnerships and limited companies, at least two thirds of the work force, actively involved in the business, will need to attend a development course. Those attending will need to agree to the code of conduct and be a fit and proper person. They will be accredited in their own right.

Yes Agents can be accredited. For Agents to be accredited, at least two thirds of the work force, actively involved in the business, will need to attend a development course. Those attending will need to agree to the code of conduct and be a fit and proper person. They will be accredited in their own right.

No. The scheme is open to any landlord and also those who are considering becoming a landlord.

You need to attend a one-day development course, agree to follow a code of conduct, and to be a fit and proper person.

5 years. You will be re-accredited automatically but you must have taken steps to maintain your knowledge and keep up to date with changes in the law. Attendance at the annual London Landlords' Day event, local landlords forum and additional training events etc. will count towards re-accreditation as will membership of a recognised landlords organisation. Your will need to accumulate 60 CPD points within the 5 years of accreditation, and a minimum of 10 CPD points a year is recommended.

No, but there is a charge for the development course, which you must attend to become accredited.

£79.90 for the development course, if booked online. This is a discount of over 20% on the normal fees of £110.00 per landlord. “Please note that there is an administration charge for all credit card payments” The charge only applies to credit card payments (no charge for debit card use)

It requires landlords to comply with the law and to carry out urgent works promptly. If additional work is needed, a landlord must draw up a plan of action. It is based on the National Federation of Residential Landlords (NFRL).

Apart from gaining further knowledge about being a successful landlord, there are many other advantages including:
? Grant money for accredited landlords to improve their premises
? Grants to bring empty properties back into use.
? Business advantage as tenants seek out accredited landlords
? Reduced fees for licensing under the new Housing Act
? Preferential treatment by landlord organisations and Universities
? A regularly updated reference manual
? Discounted services and materials
? Ease of access to, and support from, council officers
? Use of our logo when advertising your property (conditions apply)
* These benefits change from time to time and may vary from Council to Council

The course provides and overview of the major rules and regulations, which govern the private rental business including landlord and tenancy issues, health and safety, contracts and property management. These and more are contained in the comprehensive Landlords Guide CD, that you will also receive.

Any individual, partnership, limited company or Agents can be accredited including people thinking about becoming a landlord.

A person who has not committed any offences or had actions taken against them, as detailed in the Housing Act. Convictions for harassment, discrimination and certain legal orders may also disqualify an applicant.

The development course will enhance your skills to run a more successful business. The rules and regulations governing the rental market frequently change and if you are not aware of these, you could fall foul of the law, be prosecuted or even lose your property. Becoming accredited will ensure you are aware of these changes.

LLAS will eventually be promoting the scheme to tenants. Accredited landlords could also add value to their property, commanding higher rents, as they will be the first to be searched out by tenants.

Please direct your questions to LLAS@camden.gov.uk.

LLAS Complaints Process The procedure dealing with alleged breaches of the Accreditation Schemes Code of Conduct. Complainants will normally be expected to raise any complaints about possible breaches of the Code of Conduct with their landlord or agent first and give them a reasonable period to respond. If their complaint are not resolved to their satisfaction, the complainant must report it to their local Council, or, if it relates to an administrative issue, to the Accreditation Scheme directly in writing. The council, or the Accreditation Scheme, will then investigate the complaint. If a breach of the Code of Conduct is identified by a Council, either as a result of a complaint or otherwise, or the compliant is confirmed then the Scheme must be notified. Complaints sent to the Scheme must be in writing and can be made by any existing, previous or prospective tenant or by any local authority officers who have been involved with the landlord, agent or one of their properties. The complaint must state: -: • Address of property, if appropriate; • What breach of the code has been made; • An indication of the timescale involved concerning a particular problem; • A contact address and telephone number for the person making the complaint; and • Any other relevant information. • If made by a Council, details of their investigation and whether they consider that the Code has been breached and an indication of the action they would like to see undertaken. The Scheme will take action to seek compliance or disciplinary action will be commenced. The aim will always be to seek compliance with the Code of Conduct and withdrawal of accreditation will be the last resort. The accreditation scheme may take any of the following actions, or a combination of them, if a complaint is found to be justified or it is resolved that the applicant may be entitled to membership: - • To allow an applicant to be granted membership of the scheme. This may be granted with or without conditions; • To recommend that the member apologise, in writing, to the appropriate person for the relevant conduct, action or omission; • To remind the member of their legal duties; • To caution the member against repeating the conduct, action or omission; • To recommend that the member change their procedures or documentation where found to be incorrect; • To recommend to the parties other, more appropriate, ways of resolving the complaint or dispute including mediation; • To reprimand or severely reprimand the member for their conduct, action or omission; • To suspend the member from membership of the accreditation scheme for such time as the scheme decides; • To remove the member from the accreditation scheme. Rights and responsibilities The Accreditation Scheme will: • Deal with all complaints within the time limits set out in these notes; • Make sure that we deal with all the points you raise, and that our replies explain the outcomes clearly; • Handle complaints confidentially and only provide the information that is needed to carry out a proper investigation and make a full response; • Make sure that no complaint made in good faith will be used to the complainants disadvantage in the future; and • Always be polite If you are making a complaint, you should: • Give us full details of your complaint in writing • Always be polite. • Contact details, including address and postcode How to make a complaint Tell the Scheme that you have a complaint and ask them to look at it under their internal complaints procedure. The Scheme will deal with your complaint within 10 working days of receiving it in writing. The Scheme will inform the complainant of the outcome of the investigation, and if you are still dissatisfied, • You can write to the Housing Ombudsman (http://www.ihos.org.uk/) with brief details of your complaint. Please contact the Ombudsman's Office if you are not sure whether he can look at your complaint. Both the landlords and the tenants can ask the Ombudsman to look into a complaint or contact to see if they can put in a complaint • Contact your Local Housing Advice Services • Contact your local Citizens Advice Bureaux or Contact a your Solicitor Appeal Procedure for Landlords The scrutiny panel investigates any request not to accredit or removal of a landlord or agent from the scheme and complaints that cannot be resolved by the accreditation scheme staff. If in the opinion of the Scrutiny panel, a breach of the Scheme code of Conduct occurs and that has not been put right in adequate time or is so serious that the health or safety of any tenants has been prejudiced, the accreditation status will be withdrawn. This will be done in writing and there will be an opportunity to appeal against such a decision as follows: The scrutiny panel is made up of three representatives from the Scheme partners, where: • At least one representative is from a Landlord’s Association; • At least one representative is from a Local Authority partner a.The applicant or member is invited to attend a hearing and may make representations, either verbal or in writing. b. If the landlord or agent is not satisfied with the decision of the Scrutiny Panel they may appeal to Accreditation Network UK [ANUK] who will meet to hear the appeal from the scrutiny panel. c. The scrutiny panel will investigate complaints that cannot be resolved by the Accreditation scheme staff. d. The landlord or agent is invited to attend a hearing and to put their case forward. All parties concerned have the opportunity to ask questions of those appearing e. In deciding which is most appropriate in any appeal case against a breach of the code of conduct the scheme staff and scrutiny panel will take into account whether the issue is: - i. Persistent problems; ii.Serious Management Problems; or iii.Serious health and safety problems. f. Following the outcome of the investigation, a response from the landlord or agent will be required within 15 working days. The scheme may also decide to pass the complaint over to other authorities. g. Failure to respond to complaints or to comply with the recommendations in a reasonable and satisfactory manner may constitute grounds for disqualifying a member from the accreditation scheme. h. Any unlawful action by a landlord or agent may constitute grounds for disqualification from the accreditation scheme. i. The scrutiny panel or ANUK appeals panel may uphold the decision, vary or quash the decision of a scheme officer etc. j.The member will be notified of this in writing within 10 working days of a decision being made. A member who loses their accredited status will no longer be participants of or eligible for any of the benefits of the scheme. k. The removal of any member from the scheme will be advertised on the website and all relevant persons shall be advised of the disqualification. l. Disciplinary action will be reported in an open and transparent way to demonstrate that the scheme is being enforced. The Scheme will consider re-instatement of accreditation if the landlord can demonstrate that following remedial action, they are capable of meeting the requirements of the scheme.

If you have misplaced your LLAS certificate within 3 months of issue, you will receive another copy without any costs to you. Any request after 3 months, there's an admin fee of £20. You should contact the LLAS on 020 7974 1970 or email your request to llas@camden.gov.uk

A scheme to recognise good landlords who have the skills to run a successful rental business and so provide their tenants with good quality and safe accommodation.

A partnership of London Councils, private landlord organisations and London Universities. It is currently administered by the London Borough of Camden on behalf of the partnership.