The Shelter website provides impartial advice and information for those in housing need. In addition the new Housing Act 2004 website is a useful resource bank for housing professionals working in the private rented sector; with its lowdown on all aspects of the Act, along with discussion forums exploring its practical implications.

Shelter supports the London Landlord Accreditation Scheme, along with other landlord bodies, as a means of encouraging and supporting professional-standard landlords. Professional landlords deliver quality services to tenants and their good practice reduces the kind of disputes and confusion detrimental to both parties.