London Landlords Accreditation Scheme

In privately rented property, you and your landlords will have certain rights and responsibilities

Whether you're living in university halls of residence or privately rented accommodation, it's important to know what your rights and responsibilities are.

If your landlord has failed to do repair work, the local authority may be able to force them to take action.

From time to time households will need maintenance and repairs or a problem will arise that will need fixing.

The tenancy agreement is a contract between you and your landlord. The tenancy agreement gives certain rights to both you and your landlord.

Advice on how to make a complaint when things go wrong

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What Are Tenancy Agreements?

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Your Rights

If you're renting a property, it's important to know your rights.

Learn more about tenancy agreements and how they can affect you.

Find out what to do if a problem arises or you need a repair to be done.

Things you should know when making a complaint.

Welcome to the Tenant Portal

We're here to provide you with information about everything you need to know to get the most out of your home.

Finding out important information about your rights or your tenancy agreement isn't always easy. So we've created a straightforward portal for tenants. Here, you can find a host of information, from how to report a problem for repair to handy tips for students living in halls. If you can't find the information you're looking for, why not ask us.