London Landlord Accreditation Scheme Accreditation and Training for Landlords and Agents Services
Administered by London Borough of Camden

 


Course Cancellation and Change Policy


Client cancels or changes course booking

Up to 7 days prior to course commencement date

A client may CHANGE their booking up to 7 days PRIOR TO the commencement of the course for which they have registered and transfer to another session. Clients can make the change by contacting the ATLAS direct.

If a client chooses to CANCEL/CHANGE their booking up to 7 days PRIOR to the commencement of the course, they will NOT receive a refund, but will receive a credit to the value of the cancelled course and have the option to book on another course in the near future, BUT within 6 months of the original application. The cost of the course may change in the mean time and any increased costing would need to be found by the client.

Clients who register for a course by phone, email, mail, fax, or online but do not pay prior to their course attendance; will be liable to pay the full course fees of £120.

Between 6 days and 1 working day prior to the course commencement date.

If a client CHANGES or CANCELS their course booking less than 7 days PRIOR to the commencement of the course, they will incur an administration fee of 40% of the cost of the course (£35.96). The client must contact LLAS/ATLAS by phone 020 7974 6975 or e-mail llas@Camden.gov.uk  and guidance will be provided on how to proceed.   

Less than 1 working day prior to the course commencement

No changes to course bookings will be allowed LESS than 1 day PRIOR to the commencement of the course.  No refund or reimbursement will be made for any cancellation or change to course booking. Client will have to book and pay for the course again

 

Failure to attend (no show) on the day

Clients who fail to attend their scheduled training session, without advising the LLAS/ATLAS, by phone 020 7974 6975 or e-mail llas@Camden.gov.uk  minimum of 1 working day (24 hours) before the commencement of the course, will receive NO reimbursement, and their course fees will not be carried forward to the next course date. They will have to book and pay for the course again online or by post

LLAS cancels or changes course

 The ATLAS will not be liable for any cost, whether incurred directly or indirectly, caused as a result of any cancellation/Postponement or change of venue or date. In the event the ATLAS need to cancel a course or change the time, venue or date of a course, we will attempt to notify all affected parties, including the venue, trainers and any clients registered for the course as soon as possible.

The ATLAS will only cancel a course if either there are insufficient registrations for the course and all registered clients will be contacted at least 2 days prior to the commencement of the course. (Or in that unlikely event the cancellation may occur up to 14 days prior to the commencement of the course) or there are unforeseen circumstances (which may occur at any time).

 

Should the LLAS-ATLAS have to cancel a course, all registered clients will be offered the options of booking on an alternative course in the future, BUT must complete the course within 6 months from the original application date or should they wish to can ask for a full refund of their course fees,

Companies and partnerships

The above conditions also apply to companies and partnerships registered for a course with the ATLAS.

Limitation of liability

You are responsible for taking care of your own property. Liability for accident, injury or loss suffered while attending ATLAS courses will only be accepted by the ATLAS if it is directly due to our negligence. The ATLAS accepts no responsibility for any loss incurred in using material or information obtained at our events.

 

 

ATLAS cancellation/refund table

Greater than 14 days May change/cancel course booking Only available if ATLAS change/cancel course If insufficient numbers or other circumstances beyond our control
7 to 14 days May change/cancel course booking Only available if ATLAS change/cancel course Due to circumstances beyond our control
Less than 7 days May change/cancel course but 40% admin charge Only available if ATLAS change/cancel course Due to circumstances beyond our control
Less than one working day [24 hours] No course change/cancellation allowed No refund on cancellation. Only available if ATLAS change/cancel course. Due to circumstances beyond our control

 

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